Terms & conditions

Last updated: 15 October 2026

1. Who we are

tadopo.com is run by Marcel de Jong, sole trader established in Portugal, trading as TADOPO. Address: [adres]. NIF: [NIF]. E-mail: info@tadopo.com. In these terms, “we” and “us” means TADOPO and “you” means the customer.

2. Scope

These terms apply to every order placed on tadopo.com. Our shop is aimed at consumers. Nothing in these terms limits the rights you have under the mandatory consumer law of the country where you live.

3. Products and prices

  • We describe and photograph our products as accurately as we can. Colours on screen and small details may differ slightly from the actual item. Always check the age guidance and safety information on the product page.
  • All prices are in euros and include VAT. Shipping costs are shown separately at checkout, before you pay.
  • If a price is obviously wrong, for example because of a typing error, we will contact you before shipping and you can cancel free of charge.

4. Your order

You place an order by completing the checkout and paying. You then receive an order confirmation by e-mail; that is when the contract is concluded. If an item turns out to be unavailable, we let you know and refund the amount for that item straight away.

5. Payment

You pay when you order, through our payment provider Stripe, with one of the methods shown at checkout. We never see or store your full card details. You receive an invoice by e-mail.

6. Delivery

  • Our products are shipped from the warehouses of our supplier and fulfilment partner, CJ Dropshipping. Preparing your order takes 1 to 3 working days; delivery usually takes 7 to 20 working days, depending on the destination. The estimate for your country is shown at checkout.
  • Items from one order may be delivered in separate parcels, at no extra cost.
  • The risk of loss or damage passes to you when you, or a person you have designated, receive the goods.
  • If your order has not arrived within 30 days after the latest estimated delivery date, you may cancel it and receive a full refund.

More information: Shipping & delivery.

7. Right of withdrawal

You may withdraw from the contract within 14 days of receiving the goods (or the last parcel), without giving a reason, in accordance with Portuguese Decree-Law no. 24/2014. Inform us by e-mail or via the contact form; you may use the model form on our Returns & refunds page. Send the goods back within 14 days of informing us, following our return instructions.

We refund the purchase price and the standard shipping cost within 14 days of receiving your notice, using your original payment method; we may withhold the refund until we have received the goods or proof that you have sent them. The direct cost of returning the goods is for you, unless they are faulty or not what you ordered. You are only liable for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, nor to goods made to your specifications or clearly personalised.

8. Legal guarantee

All products are covered by the legal guarantee of conformity of 3 years from delivery (Decree-Law no. 84/2021). If an item is faulty or not as described, you are entitled to have it repaired or replaced and, in certain cases, to a price reduction or to terminate the contract. Contact us with your order number and a photo of the problem.

9. Liability

We are responsible for the proper performance of your order in accordance with the law. Please use products as intended and follow the age guidance and safety instructions supplied with them.

10. Complaints and disputes

Not happy? Please contact us first at info@tadopo.com; we will do our best to find a solution quickly. You can also file a complaint in the electronic complaints book (Livro de Reclamações) at www.livroreclamacoes.pt.

In case of a dispute, you may turn to an alternative consumer dispute resolution entity, such as the CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt).

11. Applicable law

These terms are governed by Portuguese law. As a consumer, you keep the protection of the mandatory provisions of the law of the country where you live.

12. Privacy

We handle your personal data as described in our Privacy & cookie policy.