Returns & refunds

14 days to change your mind

Changed your mind? As a consumer you can withdraw from your purchase within 14 days of receiving it, without giving a reason. If your order arrived in several parcels, the 14 days start on the day you receive the last one.

How to return an item

1

Let us know

E-mail info@tadopo.com or use the contact form within 14 days of delivery. Mention your order number and the items you are returning.

2

Get instructions

We reply with the return address and instructions. Please do not send anything to our supplier’s warehouse without them: parcels without instructions can get lost.

3

Send it back

Pack the item, unused and preferably in its original packaging, and send it within 14 days of your message. Keep your proof of postage.

4

Get your refund

We refund the price and the standard shipping cost within 14 days of your message, to your original payment method. We may wait until we have the item back or your proof of postage.

Return costs

The cost of sending a return is for you, unless the item is faulty, damaged or not what you ordered. If you chose a more expensive delivery option than our standard one, we refund the cost of the standard option.

Damaged, faulty or wrong item?

We are sorry! Send us your order number and a photo of the problem as soon as possible. We will replace the item or refund you, and you do not pay any return costs. Every product is covered by the legal guarantee of conformity of 3 years from delivery.

Exceptions

  • Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.
  • Goods made to your specifications or clearly personalised.

Only handle an item as you would in a shop. If an item has been used or damaged beyond what is needed to check it, we may deduct the loss in value from your refund.

Withdrawal form (optional)

You may use this model form, but a simple e-mail with the same information is fine too.

To: TADOPO, Marcel de Jong, [adres], info@tadopo.com
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on / received on: …
Order number: …
Name: …
Address: …
Date: …