Frequently asked questions

We prepare your order within 1 to 3 working days. It is then shipped from our supplier’s warehouse and usually arrives within 7 to 20 working days, depending on where you live. The estimate for your country is shown at checkout, before you pay.

Shipping costs depend on the destination and are always shown at checkout, before you pay. You will find an overview per country on our Shipping & delivery page.

As soon as your parcel is on its way, we send you an e-mail with a tracking link. You can also check the status at any time under “Track your order”, with your order number and e-mail address.

Items from one order are sometimes packed at different warehouses of our supplier. Rather than letting everything wait for the slowest item, they can be sent separately. You do not pay extra for this, and every parcel gets its own tracking link.

You pay securely through Stripe with a credit or debit card, Apple Pay, Google Pay and other methods available in your country. The options are shown at checkout. We never see or store your card details.

Yes. You have 14 days from receiving your order to change your mind, without giving a reason. Send us a short message with your order number first; we then send you the return instructions. Please do not send anything back without them. All details are on our Returns & refunds page.

Sorry about that! Contact us as soon as possible with your order number and a photo of the problem. We will send a replacement or refund you, and you do not pay any return costs. Your legal guarantee of 3 years always applies.

Every product page shows the manufacturer’s age guidance. Many small toys contain small parts and are not suitable for children under 3. Always check the age advice and keep an eye on young children while they play.

Send us a message via the contact form or e-mail info@tadopo.com. We answer in English, Portuguese, Spanish, French, German and Dutch, usually within one working day.